Terms of Service

Phantom Digital Inc. · Effective October 7, 2026 · www.phantomdigital.ca

1. About these terms

These Terms of Service govern the mail receiving, scanning, holding and forwarding services provided by Phantom Digital Inc. ("Phantom Digital", "we", "us") at 329 Howe Street, Vancouver, BC V6C 3N2. They form part of your Customer Service Agreement. Please read them before you sign up.

2. The service

We provide a mailing address with a unique box number, and receive, hold, scan (if you choose), forward and dispose of mail and parcels addressed to your named recipients, as you instruct. Service details and prices for your plan are set out in your Customer Service Agreement and in Schedule A (Fee Schedule).

3. Eligibility and identity verification

3.1 You must be at least 18 years old, or a business acting through an authorized signatory.

3.2 Before activation, you must provide the identification we request and pass our verification and sanctions screening. We may ask you to verify again when you add a named recipient, change a forwarding destination, when your ID expires, or when we have reasonable concerns.

3.3 We may refuse or suspend service if verification is incomplete or fails.

4. Your address and how you may use it

4.1 You may use your address as a mailing address. It is not a residential address. It cannot be used where the law or an organization requires a residential address or a place where business is actually carried on (for example, a driver's licence, a personal bank account's residential field, or FINTRAC money services registration).

4.2 You may use it as a BC company's registered-office mailing address. You may not use it as a registered-office delivery address, records office or address for service of legal documents.

4.3 You must not use the service for any unlawful purpose, including fraud, identity theft, evading creditors or authorities, or receiving prohibited items.

5. Receiving mail

5.1 Named recipients. We accept mail only for the named recipients and name variants on your account. Mail for anyone else is returned to Canada Post unopened.

5.2 Signature items. We may sign for registered and signature-required items as your agent.

5.3 Priority items. For registered mail, legal documents, government notices and items marked "DO NOT FORWARD", we will notify you the same business day by email and dashboard alert. We hold "DO NOT FORWARD" items for pickup and forward or scan them only on your specific written request.

5.4 Legal documents. We do not accept service of legal documents on your behalf. If legal documents arrive by mail, we treat them as priority items and notify you the same business day. You are responsible for acting on legal documents and meeting any deadlines.

5.5 Refused items. We may refuse any item that appears unsafe, unlawful, prohibited or damaged.

6. Scanning

We open and scan mail only as you authorize in the Consent to Open, Scan and Store Mail. Scans are stored in your dashboard for 90 days unless you save them, and are deleted when your account closes.

7. Forwarding and parcels

7.1 Letters forwarded to Canadian addresses are sent by Canada Post, as the Canada Post Corporation Act requires. International items and parcels may be sent by Canada Post or another carrier.

7.2 For every international shipment you must declare the contents, value and country of origin truthfully. You are responsible for duties, taxes and any export permits. We are never the importer of record.

7.3 We screen destinations and consignees against Canadian sanctions lists and may refuse any shipment.

7.4 Prohibited items include firearms, weapons and ammunition; cannabis (across borders), prescription and controlled drugs; dangerous goods such as loose lithium batteries, aerosols, flammables and compressed gases; cash, bulk gift cards and precious metals; perishables, plants and live animals; counterfeit, stolen or obscene goods; and anything the carrier will not accept. The full list is on our website.

7.5 Where there is a legal or safety concern, we may open a parcel to inspect it, with two staff present, and photograph the contents. Prohibited items are returned to the sender; suspected illegal items may be reported to police.

8. Holding and storage

We hold letters free for 30 days and parcels free for 7 days. After that, storage fees of $0.10 per letter per day and $1.00 per parcel per day apply. Storage fees continue to apply until you pick the item up or instruct us to forward, shred or return it.

9. Fees, taxes, renewal and cancellation

9.1 Fees. You agree to pay your plan price and any add-on, pickup, scanning, shredding, forwarding, postage, storage and duty charges set out in Schedule A (Fee Schedule) and on our pricing page, plus GST and any other applicable taxes.

9.2 Monthly plans (renewal term of 60 days or less) renew automatically. You may cancel at any time, before or after renewal, without charge or penalty.

9.3 Annual plans renew automatically. We will send you a renewal notice 30 to 60 days before renewal stating the renewal date, the price, your right to cancel, and how to cancel. If you cancel after renewal, we will refund the unused portion.

9.4 How to cancel. Use the cancel button in your dashboard, or email hello@phantomdigital.ca. We will confirm your cancellation in writing.

9.5 Refunds. Refunds for any unused prepaid period are prorated and issued within 15 days of cancellation. No cancellation fee applies.

9.6 Price changes. We will give you at least 30 days' written notice of any price increase or change that negatively affects you, and you may cancel before it takes effect.

10. When your account closes

10.1 Canada Post does not forward mail from private mailbox addresses. Before you close, update your senders using our Mail Redirection Checklist.

10.2 There is no free holding period after closure. Letters that arrive after your account closes are returned to Canada Post unopened, parcels are refused or returned to the carrier, and we do not forward mail after closure.

10.3 Items already in our custody when your account closes remain available for pickup, or forwarding at your cost, and storage fees continue to apply until you collect them or ask us to return them.

10.4 If your account is closed for non-payment or suspected fraud, mail is not forwarded. If a customer dies, we release mail only to the executor or administrator with proof of appointment.

11. Liability

11.1 We will take reasonable care of items in our custody. Our liability for loss of or damage to any item is limited to $100 per item, unless you declared a higher value and paid any applicable fee before the loss.

11.2 Once an item is handed to Canada Post or another carrier, the carrier's terms and liability limits apply.

11.3 We are not liable for indirect or consequential losses, including missed deadlines, lost opportunities, or delays caused by senders, carriers or events outside our control.

11.4 Nothing in these terms limits any right you have under BC consumer protection law that cannot be limited by contract.

12. Requests from police and government

We release your information or mail only with a court order, warrant or legal demand, with your consent, or in an emergency involving risk to someone's life, health or safety. We will tell you about a request unless the law or a court order prohibits it.

13. Suspension and termination by us

We may suspend or close your account, with notice where practical, if you do not pay, fail verification, breach these terms, use the service unlawfully, or send or receive prohibited items. Section 10 then applies.

14. Changes to these terms

We may update these terms. We will give you at least 30 days' written notice of any change that negatively affects you, and you may cancel before it takes effect.

15. Privacy

Our Privacy Policy explains how we collect, use and protect your information and mail images.

16. Governing law and disputes

16.1 These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

16.2 Please contact us first so we can try to resolve any concern. Consumers may bring claims to BC's Civil Resolution Tribunal or the courts. Nothing in these terms requires consumers to use arbitration or prevents them from joining a class action.

17. General

If any part of these terms is found invalid, the rest remains in effect. You may not transfer your account without our consent. Notices to you are sent to the email on your account.

Contact: Phantom Digital Inc., 329 Howe Street, Vancouver, BC V6C 3N2 · hello@phantomdigital.ca · 604-899-5447

Schedule A – Fee Schedule

All prices are in Canadian dollars, plus GST and any other applicable taxes. Effective October 7, 2026.

Plans

Each included scan covers up to 10 pages. Unused included scans do not carry over to the next month.

Services

Storage after the free holding period

Forwarding